Contact Lumen
Reach the right inbox for setup help, billing questions, privacy requests, or legal questions about Lumen.
Product and billing help
Questions about accounts, workspaces, reports, desktop app setup, subscriptions, or invoices.
support@autotimetracking.comPrivacy requests
Data access, deletion, privacy policy questions, and teammate visibility questions.
privacy@autotimetracking.comLegal questions
Terms of service, acceptable use, billing terms, and other legal notices.
legal@autotimetracking.comWhat to include
For product questions, include the email address on your Lumen account, the name of the workspace if the question involves billing or teammates, and whether you are on macOS, Windows, or Linux. For tracking problems, a sentence about what you expected the timeline to show and what it shows instead is usually enough for us to reproduce the issue. If the desktop app itself misbehaves, mention the version number from its settings screen and roughly when the problem started. Screenshots help, but there is no wrong format.
Data requests do not need a form or a legal citation. Tell us what you want — a copy of your data, a correction, or deletion — from the email address on the account, and we will take it from there.
When to expect a reply
A person reads every message. Product and billing questions are usually answered within one business day. Data access and deletion requests are acknowledged within one business day and completed within thirty days. Legal notices receive a response within five business days. If something is urgent — a workspace locked out mid-invoice, a payment that will not go through — say so in the subject line and we will get to it first.
Some answers are already written down. The pricing page covers trials, invoices, and cancellation. The download page covers installers and system requirements. The privacy policy explains exactly what workspace owners can and cannot see.